Sunday, April 12, 2009

AT&T says they "miss me" - where'd I go?

I moved my internet connectivity to AT&T in 2005 (then it was SBC) when an Earthlink support person recommended I disable my anti-virus software to help Earthlink run more efficiently.

The next day, I called Comcast and SBC.

Because Comcast bewildered me, and SBC made it easy, I switched my account to them and have stayed ever since.

In the past few months, however, I've received two AT&T emails with the subject line: "Amy, we've missed you!"

It's very frustrating - and a little scary - to think my internet provider doesn't know I'm a customer.

Maybe that's why I can't get answers to my questions; why I can't get the "highest level" speed for which I'm paying; why the anti-virus protection AT&T offers keeps clogging my computer. Are there special prices, products and services I could get if AT&T recognized me as a customer? If they have a system wide problem will I not be notified?

Should I check into Comcast again (oh, great, the company that can't even live up to a promise with its tv service).

It's not the worst marketing I've even seen, but it is pretty bad. For wasting my time, for communicating poorly, and for giving me reason to reconsider my relationship with them, I say to AT&T, "Get real."


William Kirkness said...

I switched from Comcast (which I always called "Bombast"), to AT&T for TV service, and both Steve and I agreed that the picture quality on our HDTV screen was much better. I already had AT&T for land-line phone and internet access, but the service on both of those also improved greatly. AT&T isn't perfect but I'm glad we switched. ☺

amyrabinovitz said...

William, I agree that Comcast IS Bombast. I recently had another crazy encounter with them that made me realize why I stay with AT&T. It's interesting that you've had good experience with their TV.